Complaints

Complaints & Returns Policy

1. Returns & Exchanges

• No returns/exchanges for change of mind, size, or color preference.

• Only accepted if product is damaged or wrongly delivered.

2. Damaged Products

• Replacement arranged if available.

• If not available, full refund via bank transfer or mobile wallet.

• Unboxing video is mandatory for claims.

3. Wrong Item Delivered

• Share unboxing video proof.

• Correct item will be delivered in 3–7 business days.

• If unavailable, refund will be issued.

4. Warranty

• No lifetime or extended product warranties.

5. Colors

• If no color option is shown on the website, best-selling color will be sent.

6. File a Complaint (within 48 hours of delivery)
📧 Email: complaints@binzahidmarket.com
💬 WhatsApp: 0346-1869368 (Text & Voice Notes Only)

Note: Claims without unboxing video won’t be processed. Courier times may vary.