Refund policy

1. Returns or Exchanges

  • We do not accept product returns or exchanges for reasons such as change of mind, size, color preference, or personal choice.

  • Once purchased, the product cannot be returned or exchanged unless it is damaged or wrongly delivered.

2. Damaged Products

  • If your product arrives damaged, we will arrange a replacement with a new piece (if available).

  • If a replacement is not available, you will receive a full refund via local IBFT (bank transfer) or mobile wallet.

  • Unboxing video is mandatory as proof for all damage claims.

3. Wrong Item Delivered

  • If the wrong item is delivered, you must provide an unboxing video showing the incorrect product.

  • After verification, we will send you the correct product within 3–7 business days.

  • If the correct item is unavailable, a refund will be issued.

4. Product Warranty

  • We do not provide lifetime or extended warranty on any products.

5. Product Colors

  • If no specific color option is mentioned on the website at the time of purchase, we reserve the right to deliver the best-selling available color.

6. How to File a Complaint

To request a replacement or refund for damaged/wrong items, please contact us within 48 hours of delivery to our complaints ofiicer:

7. Important Notes

  • Requests without an unboxing video will not be processed.

  • All claims are subject to verification by our support team.

  • Courier delivery times may vary by location.

EXPRESS SHIPPING

we provide express shipping partnered with Pakistan's best couriers.

CUSTOMER SERVICE

we take an hour to reply our customers our support Mon-Sat 10AM-6PM

SECURE CASH PAMENTS

we have cash on delivery secure payment in-case you think getting scammed.